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International Shipping

Lancaster and Gibbings International Delivery

If you’re ordering products from us and accept international delivery as your delivery method, Lancaster and Gibbings will provide the international delivery service to you, and will deliver the products to your chosen address outside the UK.

'We/Us/Our' shall mean Lancaster and Gibbings for the purpose of these terms and conditions. ‘You’ shall mean a user of this Website. ‘Website’ shall mean Lancasterandgibbings.com. ‘Product’ shall mean a product displayed for sale on the website.

These terms and conditions will apply to all orders delivered outside the UK and are in addition to the general UK terms & conditions which together govern your contract with us for the sale of the products and your contract with Lancaster and Gibbings for international delivery services. If there is a conflict between these terms and conditions and the UK Terms and Conditions, these terms and conditions shall prevail for orders to be delivered outside of the UK.

  • Duty payments & Customs
  • Customer contracts regulations 2013 (EU)
  • Changing, cancelling & returning orders
  • Damaged Goods
  • International delivery service contract
  • International delivery charges
  • Delivery lead times & delays

Payment & VAT

Payment is to be made in GBP or may be offered in an alternative local currency applicable to the country where the order is being shipped. International credit card providers or banks will determine the exchange rate; if payment is made in a currency not issued as standard by the bank, they may add an additional processing or administration charge which the cardholder will be liable to pay.

All Product prices shown on the Website are inclusive of any applicable UK VAT. This means that the total price you pay for the Product is always the same, regardless of whether or not UK VAT is chargeable on our sale of the Product.

Where you have requested delivery to a UK address, the price paid for the Product will include UK VAT where applicable, and UK VAT will be shown on your VAT receipt. To obtain a VAT receipt, please e-mail sales@lancasterandgibbings.co.uk.

Where you are not a UK resident and you have requested delivery to a non UK address, the Products will be zero-rated and not subject to UK VAT, but the price paid by you for the Products will remain the same as shown on the Website.

If you are a non-UK resident and wish to claim back VAT on orders, or if you are an EU business customer, this website may not be appropriate for you and you may want to place your order by contacting us at sales@lancasterandgibbings.co.uk. Shipping costs will be higher than the cost of the delivery service offered by Lancaster and Gibbings via the Website.

Please note that we reserve the right to refer online international orders to arrange separate delivery (to be paid for by the customer) where the true cost of delivery of your order exceeds our advertised online shipping costs. In every instance, you will be contacted by Lancaster and Gibbings to ensure that you are happy to proceed with the order on this basis. This will not affect your rights to cancellation of a delivery if you do not wish to proceed.

Duty payments & Customs

Products delivered to destinations outside the EU may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. The recipient of your order is responsible for all customs formalities for the import of the Products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the EU. The recipient of the goods, not the person placing the order, will receive a separate request for payment of these charges. If you’re ordering Products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges. Payment by the recipient must be received by Lancaster and Gibbings before delivery of the Products will be made.

Unfortunately, Lancaster and Gibbings has no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any non-EU country before ordering Products to be delivered there.

You (or the recipient of the Products if different) will be the Importer for all international deliveries of the Products. Therefore, before placing an order, it’s your responsibility to check that any Products ordered comply with country, state and/or federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.

You agree that Lancaster and Gibbings will act on your behalf as exporter of the Products and will complete export declarations in its own name on your behalf.

Where possible, Lancaster and Gibbings, will carry out all customs formalities on behalf of the recipient of the Products Lancaster and Gibbings, or its subcontractors, will request payment for these charges from the recipient of the Products in a separate invoice. They may also request information from you in relation to customs formalities. You must respond to any request for information within 5 days of the request, or the order will be cancelled and the Products returned to our warehouse.

EU customers right to cancel under the Consumer Contracts Regulations 2013

If you are a UK or EU customer, you have the right to cancel your order provided that you notify us in writing no later than 14 working days after the day on which you receive the Products.

Please note that you will be expected to bear the cost of returning such products if already delivered to you, and we will not refund your original delivery charge if you have changed your mind about wanting the goods.

These legal rights do not apply to non-EU customers. If you change your mind about wanting the goods you have ordered, please see the general returns information below.

Changing, cancelling or returning an order

We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If you’d like to add Products to your order, please place a new order for these items.

If you need to change details of your delivery address, remove Products from your order, or cancel it completely, please email: sales@lancasterandgibbings.co.uk,

Unless Products are faulty, damaged or not as described upon delivery, you are expected to bear the cost of any return, and your original delivery charge will not be refunded.

This returns procedure does not affect your legal and statutory rights.

Damaged goods

If your order arrives and the Products are damaged, faulty or not as described, please call us on +44 1803868181 or email: sales@lancasterandgibbings.co.uk

International delivery service

The International delivery service will be provided to you by Lancaster and Gibbings.

Lancaster and Gibbings registered address is Unit H, The scope Complex, Wills Road, Totnes, Devon TQ9 5XN.

By accepting Lancaster and Gibbings international delivery for any order, you agree to be bound by terms and conditions below.

The international delivery contract formed between you and Lancaster and Gibbings

You may request international delivery by specifying a delivery address outside the UK.

Order acceptance and completion of the contract between you and Lancaster and Gibbings will take place when the Products are ordered for international delivery and delivered to your chosen delivery address

The contract will be concluded in English.

Your contract with Lancaster and Gibbings to deliver Products internationally only relates to those Products confirmed in the “order confirmation” email sent by us to you.

Lancaster and Gibbings will charge you for the delivery service upon confirming your order

International delivery charges & VAT

The Website will confirm Lancaster & Gibbings charge to deliver your products to an international address before you place your order for the international delivery service.

All delivery charge prices shown on the Website or confirmed to you are inclusive of any applicable UK VAT. This means that the total price you pay Lancaster and Gibbings for the delivery services is always the same, regardless of whether or not UK VAT is chargeable on the delivery service.

For deliveries within the EU, the delivery charge will include UK VAT.

For deliveries to addresses outside of the EU, the delivery services will not normally be subject to UK VAT, but the price paid by you will remain as shown on the Website or confirmed to you.

If you are a non-UK resident and request delivery outside the EU and wish to claim back VAT on your delivery charge, or if you are an EU business customer, this website may not be appropriate for you and you may want to place your order by contacting us by telephone or e-mail.

International delivery lead times

Delivery lead times to international addresses will vary according to destination. In the event that your order has not arrived within the estimated delivery time range, please contact us at Lancaster & Gibbings. You can either email us or call us on +44 1803 868181.


Occasionally, delivery of your order may be delayed or prevented for reasons beyond our control, such as material shortages, import delays or higher than anticipated demand. Delivery may also be delayed due to customs-related processes (such as inspection).

If delays outside of  our control occur, we will make every effort to keep you informed, but we shall not be under any liability to you for such delay or failure. For the avoidance of doubt, time is not of the essence for the delivery of the Products.